SUPPORT

We are here to help

A small team that answers fast. Start with the basics below, or reach a human directly.

Help yourself first

  • Read the documentation for setup, delivery, and credits.
  • Check the pricing page for how credits and top-ups work.
  • See the security page for the ingest endpoint reference.

DocumentationPricingSecurity

Talk to a human

Email support@taploon.com and we will get back to you quickly. Include your workspace name and, if it is about a delivery, the article title so we can find it fast.

Common questions

  • A delivery failed: check that TAPLOON_INGEST_KEY is set on your site and matches the connected destination.
  • Out of credits: buy a top-up pack from the Credits page. Top-up credits never expire.
  • Want to cancel: you can cancel anytime and keep everything already published to your site.