SUPPORT
We are here to help
A small team that answers fast. Start with the basics below, or reach a human directly.
Help yourself first
- Read the documentation for setup, delivery, and credits.
- Check the pricing page for how credits and top-ups work.
- See the security page for the ingest endpoint reference.
Talk to a human
Email support@taploon.com and we will get back to you quickly. Include your workspace name and, if it is about a delivery, the article title so we can find it fast.
Common questions
- A delivery failed: check that TAPLOON_INGEST_KEY is set on your site and matches the connected destination.
- Out of credits: buy a top-up pack from the Credits page. Top-up credits never expire.
- Want to cancel: you can cancel anytime and keep everything already published to your site.