Refund & Cancellation Policy

Taploon is a done-for-you editorial content service billed through credits. The Editorial Pack is a monthly subscription (currently $20/month for 300 credits, roughly 30 articles), and you can buy one-off top-up credit packs at any time. Payments are processed by our Merchant of Record, Dodo Payments. This policy sits alongside our Terms of Service.

• You can cancel your Editorial Pack subscription at any time from your account settings.
• When you cancel, you keep access and any remaining credits through the end of the current billing period. We do not bill you again after that.
• Cancelling stops future renewals but does not, by itself, refund the current period. See the refund terms below.
• Everything we have already delivered to your sites stays yours. Cancelling never removes content from your own database or domain.

Because Taploon delivers AI compute and human editorial work that we incur as soon as an article is generated, the following applies:

• Unused credits: If you have not generated any articles in the current billing period, you may request a full refund of that period within 7 days of the charge.
• Top-up credit packs: Unused top-up credits are refundable within 7 days of purchase. Partially used packs are refunded on a pro-rata basis for the credits that remain.
• Spent credits: Credits already spent on generated articles are non-refundable, since the work and compute have already been delivered.
• Renewals: Automatic renewal charges can be refunded within 7 days if no credits from that renewal have been used.
• Billing errors: If you were charged in error or charged twice, we will refund the incorrect amount in full, regardless of the windows above.

Email billing@taploon.com from the address on your account with your order or invoice details and a short note about what happened. We review requests within 2 business days. Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank or card provider.

Refunds are processed by Dodo Payments as the Merchant of Record on the original transaction, including reversal of any taxes that were collected. A refund does not affect your rights to dispute a charge through your card provider, but we ask that you contact us first so we can resolve it quickly.

We may update this policy as the product evolves. If we make material changes we will let you know, and continued use after an update means you accept the revised policy.

Questions about refunds or billing? Email billing@taploon.com.